Privacy Policy

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for an account
• Place an order
• Subscribe to our newsletter
• Contact our customer service
• Participate in promotions or surveys
• Post reviews or comments

The personal information we collect may include:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through our payment processor)
• Account preferences
• Order history

Non-Personal Information

We may automatically collect certain non-personal information when you visit our website, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited and time spent
• Referring website
• Geographic location (country/city level)

This information helps us analyze trends, administer the site, track users' movements, and gather demographic information for aggregate use.

We use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Create and manage your account
• Provide customer support
• Send transactional emails (order confirmations, shipping updates)
• Send marketing communications (if you've opted in)
• Improve our website and services
• Personalize your shopping experience
• Analyze usage patterns and trends
• Prevent fraudulent transactions and monitor security
• Comply with legal obligations

We use cookies, pixel tags, web beacons, and similar technologies on our website to:

• Remember your preferences and settings
• Understand how you interact with our website
• Provide personalized content and advertisements
• Analyze the performance of our website
• Improve user experience

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

We may share your personal information in the following situations:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors (Razorpay)
• Shipping and logistics partners
• Customer service providers
• Analytics services
• Email marketing platforms

These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Business Transfers

If KnitKart is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Protection of Rights

We may disclose your information when we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.

We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• Secure Socket Layer (SSL) technology for all transactions
• PCI-DSS compliance for payment processing
• Regular security assessments and updates
• Limited access to personal information
• Employee training on privacy and security practices

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Whether we can achieve those purposes through other means
• Applicable legal requirements

You have certain rights regarding your personal information, including:

Access and Update

You can access and update your personal information by logging into your account settings on our website.

Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or by contacting us directly.

Cookies

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.

Data Subject Rights

Depending on your location, you may have additional rights under applicable data protection laws, such as:

• The right to request access to your personal information
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to object to or restrict processing of your personal information
• The right to data portability
• The right to withdraw consent at any time

How to Request Data Deletion:

You can request deletion of your personal information in two ways:

1. Through Your Account Settings: Log into your account and navigate to the "Account Settings" section where you can find the "Delete Account" option. This will permanently delete all your personal information from our system.
2. By Contacting Us: If you prefer to request deletion through email, please contact us at knottedwithlove0@gmail.com with the subject line "Data Deletion Request". Include your account email address and any other identifying information to help us locate your data.

Once we receive your request, we will:

• Verify your identity to protect your privacy
• Process your request within a reasonable time frame
• Delete all your personal information from our system
• Inform you once the deletion process is complete

Please note that we may need to retain certain information as required by law or for legitimate business purposes, such as maintaining transaction records for legal compliance.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Our website may contain links to third-party websites or services that are not owned or controlled by KnitKart. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any websites you visit.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: knottedwithlove0@gmail.com